Refund policy
Digital Product Policy
Last updated: 17 September 2026
Everything sold by ResellAuthentic is a digital information product to suppliers we pay for an no one else. No physical goods are sold or shipped.
How your order is delivered
Access is granted immediately after payment. Your supplier access appears on your order confirmation page as soon as payment is approved, and a copy is emailed to you as well.
Your order confirmation page is the fastest and most reliable way to open your purchase. If that doesn't work, you should also receive an email. If the email has not arrived within a few minutes, check your spam and promotions folders, then contact us and we will resend it straight away.
Please make sure the email address you enter at checkout is correct, as that is where your copy is sent.
Refunds
As we pay for all of our suppliers and agents, we do not offer refunds for change of mind once you have or not reading the store, once supplier access has been granted.
You are still entitled to a refund, and we will always give one, where:
- You did not receive access to the product
- The product was not delivered because of a technical fault on our side
- You were charged more than once for the same order
Refund requests are reviewed individually and we aim to resolve them within 24 hours.
Contact
If there is any problem with your order, please email us before raising a dispute with your bank. We can always fix it faster.
Email: resellauthentic.support@gmail.com
We reply to every email as soon as we can.
