Contact Information Policy

Last updated: 14 October 2026

1. About This Policy

At ResellAuthentic, we respect our customers' privacy and handle contact information responsibly. This policy explains what contact information we collect, how we use it, and how our team manages customer enquiries.

2. Information We Collect

When you place an order, contact us, or interact with our website, we may collect:

• Your name and email address.

• Billing information required to process your order.

• Any contact details you voluntarily provide to our support team.

• Information relating to your orders and customer enquiries.

As we provide digital products, physical delivery addresses are generally not required unless requested during checkout or for verification purposes.

3. How We Use Your Information

We use customer contact information to:

• Process orders and deliver digital products.

• Send order confirmations and important purchase updates.

• Respond to customer enquiries and provide assistance.

• Resolve order-related issues and handle complaints.

• Send marketing communications where permitted by law.

• Maintain the security and proper operation of our store.

We do not sell customer contact information to third parties.

4. Access to Customer Information

Customer information is accessed only where reasonably necessary to operate our store, fulfil orders, provide support or meet legal obligations.

We may use trusted service providers, including Shopify and relevant email or payment services, to help manage orders and communications.

5. Customer Support and Enquiries

Our customer support team handles enquiries relating to orders, digital product delivery, account assistance and general questions.

For assistance, please contact us at:

Email: resellauthentic.support@gmail.com

Please include your order number, where applicable, and a brief explanation of your enquiry to help our team assist you efficiently.

We aim to respond as soon as reasonably possible. Response times may vary depending on enquiry volume and complexity.

6. Protecting Customer Information

We take reasonable measures to protect customer information against unauthorised access, misuse or disclosure. Access to information is limited to what is necessary for legitimate business purposes.

7. Customer Requests

Customers may contact us to request access to their personal information, correct inaccurate details or request deletion where legally applicable.

Requests can be submitted to our support email address. We will handle them in accordance with applicable data protection law.

8. Updates to This Policy

We may update this policy when our business practices or requirements change. The latest version will be available on our website.

9. Contact Us

For questions regarding this policy or the handling of your contact information, please contact:

ResellAuthentic Support Team

Email: resellauthentic.support@gmail.com